Customer Service

Shipping and Delivery

Shipping and Delivery is the charge for internet order processing, item selection, packaging, transport and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates.

While we usually ship via FedEx, there are times when certain products may be shipped by UPS instead, at our option, due to location or circumstance. FedEx also requires a physical address for shipment - we cannot ship to PO Boxes

Deliveries occur only on weekdays(, although some levels of FedEx service deliver on Saturday as well). Shipping and Delivery charges are subject to change and are determined when you order. Estimated delivery time assumes orders are placed before 12:00 noon (PST). Orders you place with UnimedUSA.com late on Friday or over the weekend will not be processed until Monday. Charges may be added to orders with Priority, Overnight and International shipping if we try unsuccessfully to deliver your order more than once.

Certain products require a medical, dental or pharmacy license in order for us to ship. Usually, these products have this information in the blocks below the product. If you order any of these products, we will contact you for a copy of this license for us to keep on file since we cannot ship without this.

Due to our dealer agreements, our site can only be seen in - and we only sell to - US and Canadian customers. We cannot accept orders from, nor ship to, addresses outside these countries.

Returns and Replacements

We want you to be completely happy with your UnimedUSA.com order. If for any reason you are not satisfied, we will gladly accept your timely return of unused, or defective merchandise - except for PPE products, which are not returnable. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 30 days of receipt of merchandise.

Unfortunately, due to Covid-19 we cannot accept the return of any PPE. 

Returning Gifts

When returning a gift, a UnimedUSA.com Gift Card will be issued to the gift recipient for the amount of the returned merchandise. The card can be used for purchases from any UnimedUSA.com store, and online. In compliance with Federal law, for gifts valued at more than $2,000.00, the recipient will receive a check rather than an UnimedUSA.com Gift Card.

Returning Merchandise by Mail

On the back of the packing slip enclosed with your UnimedUSA.com order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment).

Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information. Restricted items must be returned using ground transportation.

Please allow 10 to 14 days for UnimedUSA.com to process your return.